Support

Below you’ll find a concise overview for operating a Concord system. If you do not have a Concord system, access your user manual or call our office at (952) 942-5276.

TIME & DATE DISPLAYED
SAT JAN 1 0 6:00 AM. P1
 (P1 is always displayed)
This means the system is NOT ARMED. 24-Hour zones (fire, temperature, water and other environmental zones) are always on.

DISARM
Press 1 or DISARM key + CODE (4-digit user code).
This always disarms the system.

ARM TO STAY
Press 2 or STAY key.
This arms the perimeter (typically doors, windows and glass breakage sensors). Interior Zones (motion sensors) are typically not armed. There is a time delay on the doors you have designated as entry/exit, allowing you to exit while others remain inside; all other points are instant alarm zones.

ARM TO AWAY
Press 3.
This arms the system with perimeter (typically doors, windows and glass breakage sensors) as well as interior (motion detectors) protection. There is a time delay on the doors you have designated as entry/exit, allowing you to enter and exit; all other points are instant alarm zones.

INSTANT ARM/ NO DELAY
Press 2 + 4.
This eliminates the delay on entry/exit doors and is primarily used at night when everyone is home. It can be used in the “Away” or “Stay” modes. Do NOT use this if others will still be arriving home. ANY OPENING WILL RESULT IN AN IMMEDIATE ALARM.

CHIME
Press 7 + 1 to turn chime on or off.
When a protected door or window is opened, you will hear a short chime. If you have a voice module, you will hear a voice announcing the point of entry; i.e. “Front Door Open.”

EMERGENCY DISPATCH:
Press Fire, Police, or Medical.
In an emergency, we recommend dialing 9-1-1, dispatching the police immediately and telling them the nature of your emergency ahead of time.
If you cannot dial 9-1-1, use the emergency dispatch keys on your keypad. Press and hold the appropriate button until you hear the siren (approximately 2 seconds). These keys operate 24-hours a day whether the system is armed or disarmed. Our Central Monitoring Station will call the premises to confirm the emergency. If confirmed or no one answers, we will dispatch emergency personnel.

To CANCEL EMERGENCY DISPATCH: Press 1 + CODE.

Your system’s sensors need new batteries every 3-5 years. Smoke detectors need new batteries every five years and need to be replaced every ten years. If you have any new construction, place your smoke detectors on test and cover them with plastic so they are not exposed to dust. We would be happy to change all of your batteries out, clean your smoke detectors and test your system. Give us a call to set-up an appointment at 952-942-5276.

Every 3-5 years, depending on the types of sensors you have in your home, your system will alert you that you need to change the batteries in your sensors. At this time, we recommend scheduling an EdinAlarm technician by calling 952-942-5276 to change all batteries, including the one in your control panel, clean and test smoke detectors as well as check the alignment of door and window sensors. Certain sensors, such as recessed door sensors, have to be changed by one of our technicians. The National Fire Alarm Protection Agency has determined that the useful life of a smoke detector is ten years, so we recommend replacing them at this point.

PDF for use with a Concord version 4 system is forthcoming. If you do not have a Concord V4, give us a call at 952-942-5276.

Even though you have changed your user codes at your keypad, your password at the Central Monitoring Station will not change unless you give us call. Call us at 952-942-5276 to change any passwords and add or delete users at the Central Monitoring Station. You will need your current password.

Call 1-800-728-1169 and give them your name and password.

To put a sensor on test call us at 952-942-5276. You will need your Central Monitoring Station password, the name of the sensor and the length of time you would like to have that sensor put on test.

To update your call list, just give us a call at 952-942-5276 and tell us the new contact information.

Troubleshooting

To cancel a false alarm, disarm your system at the keypad. On Concord systems, if the keypad says “ALARM ABORTED,” no alarm was sent to the Central Station. You do not need to do anything more. If the keypad says “ALARM CANCELLED,” use your cell phone and call the Central Station right away at 1-800-728-1169. Identify yourself by name and password.

To cancel a false fire alarm, disarm your system TWICE at the keypad, which will silence the alarm. Use your cell phone and call the Central Station right away at 1-800-728-1169. Identify yourself by name and password. Note: Some cities require fire trucks to roll on any fire alarm. Check with your local municipality for their procedures. Press the star (*) key to determine which smoke detector(s) went into alarm.

If your system is beeping, press the (*) key to determine the problem. To silence the beeping for up to 8 hours, disarm the system (even though the system may be off) by pressing 1 + CODE or DISARM + CODE. Now press the star (*) key twice.

The system beeps for a variety of reasons, including low battery, sensor failures, communication failure, power failures, and to indicate that an alarm recently occurred.

If you have a low system battery or a low battery on one of your sensors, give us a call at (952) 942-5276 to schedule a technician to provide service for you.

Bypassing a sensor will make the system ignore that sensor in an armed state; you can open and close that sensor without the alarm going off. To bypass a sensor, open the door or window that’s having trouble and try to arm your system. When it protests, press the pound (#) key and the system will say “Front Door Bypassed.” Additionally, when you arm your system you can press the bypass key, then the sensor number of the sensor you would like to bypass.

Still beeping in spite of a status check

If you have pressed the star (*) key and only the date and time is indicated, then the sound you’re hearing is not from your EdinAlarm security system.

Typically, we find that these sounds come from a carbon monoxide detector, an electrician-installed smoke detector or a portable telephone battery. If you cannot determine the problem and need assistance, please contact a licensed electrician.

Security systems typically use phone lines to communicate with the Central Monitoring Station. In the event of an alarm, your phone line may be seized as your system calls the Central Station. We recommend using your cell phone to cancel your alarm.

Before You Build

The life of a smoke detector is 10 years if the detector is properly maintained. That lifespan is shortened if the detector is exposed to a significant amount of dust. They will begin to detect smoke when none is present, resulting in false alarms or can ultimately fail to detect smoke at all. Before you build, cover or remove your smoke detectors by first putting them on test at the Central Monitoring Station for the duration of the construction and then covering them with plastic bags or removing them according to the instructions in our video tutorial.
Low temperature sensors trigger when the house temperature dips below 42 degrees. If you’re going to have open construction, put the low temperature detectors on test at the Central Monitoring Station for the duration of the construction. Water detection sensors should also be put on test and possibly removed before construction.
Doors may have sensors built into the frame or mounted on the outside of the door. Once you remove the doors from the home and throw them away, that sensor will alert you when it fails to check in with the control panel. Sensors can be reused and should be saved from old doors. Before you throw them away, give us a call and we’ll schedule a service call or walk you through doing it yourself if possible.
Since service personnel sometimes throw sensors away during construction, it is best to remove sensors from areas under construction. Put sensors on test until the job is finished before you remove sensors by calling us at 952-942-5276. Call us again to reinstall your sensors once construction is complete.

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