General FAQ
Instructions on adding, deleting, or changing user codes on Alarm.com. You can manage user codes directly from your web page.
Before making any user code/password changes, contact us at 952-942-5276. Changing user codes at the keypad or from your Alarm.com web page will not automatically change the password at the Central Station. If you delete a user at the keypad without informing EdinAlarm, that individual will still be able to cancel a false alarm at the Central Station.
Most systems installed by EdinAlarm support 229 user codes.
We recommend Alarm.com, which provides a host of options for monitoring system activity, including employee tracking, arming/disarming history, and remote arming capabilities.
Voice-over IP lines are not recommended for use with a security system. Our system may communicate using VoIP lines, but that communication is not as reliable as using traditional phone lines. We recommend installing Alarm.com for cellular backup if you use VoIP at your business.
Standard protocol is that once the Central Monitoring Station (CMS) has received an alarm signal, they will call the premises. If no one is reached, CMS will call one additional contact before dispatching the authorities. If no one answers, an incorrect password is given, or there is a confirmed emergency, CMS will dispatch the proper authorities. Once the authorities have been dispatched, CMS will attempt to reach the balance of your emergency contact list until someone has been notified of the situation. While this is our standard protocol, it can be adjusted according to your preferences.
If your system is beeping, press the (*) key to determine the problem. To silence the beeping for up to eight hours, disarm the system (even though the system may be off) by pressing 1 + CODE or DISARM + CODE. Now press the star (*) key twice.
The system beeps for a variety of reasons, including low battery, sensor failures, communication failure, power failures, and to indicate that an alarm recently occurred.
If you have a low system battery or a low battery on one of your sensors, contact us at 952-942-5276 to schedule service for you
EdinAlarm systems have a stand-by battery back-up to power the control panel, designed to last approximately 30 hours. If you have traditional phone lines or a dedicated cellular back-up, like Alarm.com, your system will be able to communicate as long as the control panel has power. Alarm.com can also notify you via text or e-mail when the power goes out and is restored.
There are many ways to keep your home safe and pet-friendly. EdinAlarm can design a system to allow your pets to roam freely and keep your home secure
Security systems are typically dependent on home phone lines to communicate with the Central Monitoring Station (CMS). If you have Voice-over IP phone lines, our system will typically be able to communicate, however it’s not as reliable as a traditional analog line.
With limited battery back-up, your modem may fail if the power goes out. If your modem fails, dial tone fails, and our system will be unable to communicate with CMS. To secure homes with no phone lines or unreliable phone lines, we use Alarm.com’ s cellular technology to ensure communication with CMS. Alarm.com has a host of customizable features that put you in control of your EdinAlarm system from anywhere.
Discounts range from 4% to 20% depending on the features you’ve included in your security system and your insurance provider. Features that typically increase your discount are fire detection, intrusion, water detection, cellular back-up, and low-temperature detection.
While electrician-installed smoke detectors sound an alarm, they do not dispatch the fire department or tell you where the fire is. EdinAlarm’s monitored smoke detectors are designed to alert our Central Monitoring Station (CMS) when they sense smoke and, in turn, CMS will dispatch your local fire department. Beyond a siren, most EdinAlarm systems are equipped with a voice module, which indicates the location of the fire by sensor name. For instance, if the second floor smoke detector goes into alarm, the system will announce “Fire, Fire Second Floor Smoke!”
Every 3-5 years, depending on the types of sensors you have in your home, your system will alert you that you need to change the batteries in your sensors. At this time, we recommend scheduling an EdinAlarm technician to change all batteries, including the one in your control panel, clean and test smoke detectors as well as check the alignment of door and window sensors. The National Fire Alarm Protection Agency has determined that the useful life of a smoke detector is ten years, so we recommend replacing them at this interval. After ten years, smoke detectors may create false alarms or fail to detect smoke. To communicate with the Central Monitoring Station (CMS), our system may seize the phone line. Once the call is made, the phone line returns to normal. To cancel a false alarm, please use your cell phone to call our CMS at 1-800-728-1169.
First, disarm your system twice at the keypad, then use your cell phone to call the Central Monitoring Station (CMS) immediately at 1-800-728-1169. Give them your name and passcode. Ask them to place all of your smoke detectors on test for the next hour while you clear out the smoke or determine the problem. CMS will not dispatch the fire department if the smoke detectors are on test.
“Why is my keypad beeping? “If your system is beeping, press the (*) key to determine the problem. To silence the beeping for up to eight hours, disarm the system (even though the system may be off) by pressing 1 + CODE or DISARM + CODE. Now press the star (*) key twice.
The system beeps for a variety of reasons, including low battery, sensor failures, communication failure, power failures, and to indicate that an alarm recently occurred.
If you have a low system battery or a low battery on one of your sensors, contact us at 952-942-5276 to schedule service for you.
