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Frequently Asked Questions


• How does an EdinAlarm system work?

• What if my house loses power?

• Will my pet interfere with my EdinAlarm system?

• What if I have Voice-over IP lines or don’t have a phone line?

• How do I cancel a false alarm?

• How much of a discount will I get on my insurance if I get a security system?

• Why do I need EdinAlarm monitored smoke detectors?

• What’s required to maintain my EdinAlarm system?

• Why can’t I use my home phone when my alarm goes off?

• What should I do if a smoke detector initiates an alarm accidentally?

• Why is my keypad beeping?

• How do I add, delete or change user codes?


How does an EdinAlarm system work?

Home security systems traditionally use your home phone line to communicate with our Central Monitoring Station (CMS). In the absence of a home phone line, we install a dedicated cellular line. When the system is armed and a door or window opens or a motion or glass break detector trips, a signal is sent to the control panel, which is then transmitted to CMS by seizing the phone line. Once CMS has received the signal, they will call the home to confirm an emergency or false alarm by requesting password verification. If CMS doesn’t reach anyone at home, we recommend that they call one additional contact before dispatching authorities in an effort to reduce false alarms. If no one answers the call, offers an incorrect password or there is a confirmed emergency, CMS will dispatch the proper authorities and continue calling individuals on the call list until someone has been notified of the situation. While this is our standard protocol, we can adjust it depending on your preferences.


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What if my house loses power?

EdinAlarm systems have a stand-by battery back-up, designed to last approximately 30 hours to power the control panel. If you have traditional phone lines or a dedicated cellular back-up, like Alarm.com, your system will be able to communicate as long as the control panel has power. Alarm.com can also notify you via text or e-mail when the power goes out and is restored.


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Will my pet interfere with my EdinAlarm system?

There are many ways to keep your home safe and pet-friendly. EdinAlarm can design a system to allow your pets to roam freely and keep your home secure.


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What if I have Voice-over IP lines or don’t have a phone line?

Security systems are typically dependent on home phone lines to communicate with the Central Monitoring Station (CMS). If you have Voice-over IP phone lines, our system will typically be able to communicate, however it’s not as reliable as a traditional analog line.

With limited battery back-up, your modem may fail if the power goes out. If your modem fails, dial tone fails and our system will be unable to communicate with CMS. To secure homes with no phone lines or unreliable phone lines, we use Alarm.com’s cellular technology to ensure communication with CMS. Alarm.com has a host of customizable features that put you in control of your EdinAlarm system from anywhere.


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How do I cancel a false alarm?

To cancel a false alarm, disarm your system at the keypad and call our Central Station at 1-800-728-1169. They will ask for your name and passcode before cancelling the false alarm.

In case of a false fire alarm, disarm your system twice.


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How much of a discount will I get on my insurance if I get a security system?

Discounts range from 5% to 20% depending on the features you’ve included in your security system and your insurance provider. Features that typically increase your discount are fire detection, intrusion, water detection, cellular back-up, and low-temperature detection.


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Why do I need EdinAlarm monitored smoke detectors?

While electrician-installed smoke detectors sound an alarm, they do not dispatch the fire department or tell you where the fire is. EdinAlarm’s monitored smoke detectors are designed to alert our Central Monitoring Station (CMS) when they sense smoke and, in turn, CMS will dispatch your local fire department. Beyond a siren, most EdinAlarm systems are equipped with a voice module, which indicates the location of the fire by sensor name. For instance, if the second floor smoke detector goes into alarm, the system will announce “Fire, Fire Second Floor Smoke!”


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What’s required to maintain my EdinAlarm system?

Every 3-5 years, depending on the types of sensors you have in your home, your system will alert you that you need to change the batteries in your sensors. At this time, we recommend scheduling an EdinAlarm technician to change all batteries, including the one in your control panel, clean and test smoke detectors as well as check the alignment of door and window sensors. The National Fire Alarm Protection Agency has determined that the useful life of a smoke detector is ten years, so we recommend replacing them at this interval. After ten years, smoke detectors may create false alarms or fail to detect smoke.


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Why can’t I use my home phone when my alarm goes off?

To communicate with the Central Monitoring Station (CMS), our system may seize the phone line. Once the call is made, the phone line returns to normal. To cancel a false alarm, please use your cell phone to call our CMS at 1-800-728-1169.


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What should I do if a smoke detector initiates an alarm accidentally?

First, disarm your system twice at the keypad, then use your cell phone to call the Central Monitoring Station (CMS) immediately at 1-800-728-1169. Give them your name and pass code. Ask them to place all of your smoke detectors on test for the next hour while you clear out the smoke or determine the problem. CMS will not dispatch the fire department if the smoke detectors are on test.


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Why is my keypad beeping?

If your system is beeping, press the (*) key to determine the problem. To silence the beeping for up to eight hours, disarm the system (even though the system may be off) by pressing 1 + CODE or DISARM + CODE. Now press the star (*) key twice.

The system beeps for a variety of reasons, including low battery, sensor failures, communication failure, power failures, and to indicate that an alarm recently occurred.

If you have a low system battery or a low battery on one of your sensors, contact us at 952-942-5276 to schedule service for you.


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How do I add, delete or change user codes?

The instructions for changing user codes on a Concord V4 system will be available online soon.


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